Order Processing Times - The Crystal Company, a Division of The Yankee Retail Company LLC, ships its products from a variety of locations within the USA. “IN STOCK ORDERS” orders received between Monday and Friday will be shipped within 10 - 15 business days (or less). Orders received during the weekend cannot be processed and prepared for shipping until the following Monday. You will be notified via email once your order has been shipped.

Ground Shipping Times- Products shipping via Ground will take anywhere from 3-7 business days to be delivered. As noted above, please allow 10 – 15 business days for order processing.
 

Here at The Crystal Company, we stand behind our products. However, if you are unhappy with your purchase, you may return most items purchased within 90 days of shipment.

We CANNOT accept returns of:

•          Any item that is returned more than 90 days after
      shipment.

•          Any item not in its original condition and packaging.

•          Any item without an RMA number (see below).

•          Any item sent COD or collect.

TO INSURE A PROMPT REFUND – FOLLOW ALL STEPS BELOW:

1. Obtain an RMA Number - Please call 860-642-7790 and speak to a customer service representative to obtain a Return Merchandise Authorization (RMA) number. This RMA number must be written on correspondence with the return such as the original packing slip. If you cannot locate your packing slip, please include a note with the billing name and address and the RMA number.

***Attention: if you are returning a Waterford chandelier, please contact customer service as those are not returned directly to us.

2. Pack Your Return - Wrap your item carefully in a box, and in its original packaging and enclose correspondence, which references the RMA number (as indicated above), with your return.

3. Ship Your Return – Ship your return using the shipping carrier of your choice. Please note, return shipping is at the customer’s expense. We recommend that you insure your return, as we cannot be responsible for lost, damaged or misdirected returns.

ALL ITEMS, EXCEPT CHANDELIERS MUST BE RETURNED TO:
The Yankee Retail Company
841 Route 32,
Suite 6,
Franklin CT 06254
Attn: Returns Dept

4. Receive Your Refund - If you paid for your order by credit card, a credit will be issued within 15 business days of the receipt of your return and will appear on your billing statement as Yankee Retail. If you paid by check, a refund check will be mailed to you.
**Please note that there will be a restocking fee of 8% for all Waterford chandeliers that are returned.

NOTE: If the item was shipped to you at no charge the actual shipping costs incurred by Yankee Retail for items will be deducted from the refund.

4 Damaged Item

We want you to enjoy your purchase when it arrives and therefore make every effort to ship items securely. In the event that you receive a damaged item, please call us within seven days of receipt – (860) 642-7790. Our customer service representatives will make arrangements to have the damaged item/part picked up and a new item or part in the same style and color, shipped to you.

Please note: If you choose not to receive a replacement, we will make arrangements to have the damaged item picked up and your refund will be issued less original shipping costs. If the item was shipped to you at no charge the actual shipping costs for items will be deducted from the refund.

Note: ALL DAMAGE CLAIMS MUST BE MADE WITHIN 7 DAYS OF RECEIPT OF THE ORDER

We reserve the right to make changes to our policies with or without notice.